All users
FAQ
Common questions about plans, limits, document types, and practical usage.
About this documentation
- Official product documentation for DecoDocs (operated by Snap Sign Pty Ltd).
- Written for end users, evaluators, and integration teams.
- For support or to request corrections, use the footer support links or email support@decodocs.com.
- DecoDocs provides informational analysis and is not legal advice.
Do you replace legal advice?
No. DecoDocs helps you review faster, but legal/compliance decisions should still be approved by qualified humans.
What are the current plan limits?
Limits are budget-based and can change as the product evolves. See the Plans page for the current limits (dated) and how budgets are measured, and use the pricing page for the latest tier details.
Do all plans support scanned PDFs?
No. OCR for scanned/image-heavy PDFs is available on Pro-capable plans. Free and Anonymous plans are text-extraction only.
Which document types are currently supported?
Current profiles include contract, employment contract, NDA, job offer, residential lease, commercial lease, invoice, purchase order, privacy policy, terms of service, letter, police notice, presentation, marketing material, SOP/procedure, resume/CV, notes, schedule, and book/long-form text.
What if DecoDocs detects the wrong type?
Change the document type manually and re-run analysis. This applies a different checklist and usually improves relevance.
What should I do when I hit a limit?
Follow the in-app prompt: sign in if you are anonymous, or upgrade if you need more analysis capacity or OCR support.
Where can I report issues or ask for help?
Use support@decodocs.com and include the document type, what you expected, and what happened.