All audiences
Status
Operational updates for docs and core analysis services.
About this documentation
- Official product documentation for DecoDocs (operated by Snap Sign Pty Ltd).
- Written for end users, evaluators, and integration teams.
- For support or to request corrections, use the footer support links or email support@decodocs.com.
- DecoDocs provides informational analysis and is not legal advice.
Current state (2026-02-17)
All major user-facing services are operational.
- Documentation site: Operational
- Core analysis callables: Operational
- Document type detection and override flow: Operational
If an incident occurs
Status updates will be posted here first with timestamped progress and impact scope.
- Impact summary and affected user segments
- Capabilities currently degraded or unavailable
- Mitigation status and next update time
- Resolution summary and follow-up actions
Recommended response for users
If you suspect service issues, follow this sequence before raising escalations.
- Check this page for known incidents
- Retry with a smaller known-good PDF
- Confirm sign-in and entitlement state if a feature is gated
- Contact support@decodocs.com with doc type and error context